FAQ

Creating an account at Cashed Casino is quick and straightforward. Visit our website and click the 'Sign Up' or 'Register' button at the top of the page. You'll need to provide some basic information including your email address, create a username and password, and enter personal details like your name, date of birth, and address. Make sure all information is accurate, as it will be verified during the KYC process later. Once you've completed the registration form and agreed to our terms and conditions, you'll receive a verification email. Click the link in that email to activate your account, and you're ready to make your first deposit and start playing. The entire process typically takes less than five minutes.

Cashed Casino offers a generous welcome package for new players. Currently, we provide a 100% Welcome Casino Bonus up to €500 plus 200 Free Spins on your first deposit. To qualify, you need to deposit a minimum of €20. This bonus comes with a 35x wagering requirement on the bonus amount. Additionally, we offer a 10% Cashback Welcome Bonus of up to €200 for new players, with a minimum eligible cashback amount of €5 and a 1x wagering requirement. These welcome offers are designed to give you a strong start at our casino, allowing you to explore our extensive game library with extra funds. Remember to check the full terms and conditions before claiming any bonus to understand all requirements.

Cashed Casino offers a wide range of payment methods to accommodate players from various regions. For traditional banking options, we accept MasterCard for both deposits and withdrawals. E-wallets available include Neteller, Skrill, ecoPayz, MuchBetter, Mifinity, and eZeeWallet. We also offer prepaid options like PaySafeCard, Neosurf, Flexepin, CashtoCode, and AstroPay Card. For players who prefer cryptocurrencies, we accept Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), and Tether (USDT). Canadian players can use Interac for convenient transactions. Deposit minimums and processing times vary by method, but most deposits are instant, while withdrawals are processed within 24 hours for verified accounts. All transactions are secured with advanced encryption technology to ensure your financial information remains safe.

Wagering requirements at Cashed Casino vary depending on the bonus or promotion. For our standard Welcome Casino Bonus, there's a 35x wagering requirement on the bonus amount. This means if you receive a €100 bonus, you'll need to wager €3,500 before you can withdraw any associated winnings. Our Weekly Free Spins come with a 40x wagering requirement on winnings from those spins. The 10% Cashback Welcome Bonus has a much lower 1x wagering requirement, making it easier to convert to real cash. Different game categories contribute differently toward meeting wagering requirements: slots typically contribute 100%, while table games like blackjack and roulette may contribute 10-20%. Some games may be excluded entirely from wagering contribution. Always check the specific terms of each promotion before claiming, as requirements may change for special offers and seasonal promotions.

Withdrawal processing times at Cashed Casino depend on your chosen payment method. After you request a withdrawal, our finance team reviews it within 24 hours for verified accounts. E-wallets like Skrill, Neteller, and ecoPayz typically provide the fastest withdrawals, with funds appearing in your account within 24 hours after approval. Cryptocurrency withdrawals to Bitcoin, Ethereum, and other supported coins usually process within 1-24 hours. Card withdrawals to MasterCard may take 3-5 business days to reflect in your account after approval. Bank transfers typically take 2-5 business days. To ensure smooth and quick withdrawals, make sure your account is fully verified before requesting a payout. First-time withdrawals may take slightly longer due to security checks. There are no fees charged by Cashed Casino for withdrawals, though your payment provider might apply their own charges.

Cashed Casino partners with over 45 leading game providers to offer a diverse and high-quality gaming experience. Our portfolio includes games from industry giants like Evolution Gaming, Playtech, Pragmatic Play, and Play'n GO. We also feature titles from innovative developers such as NoLimit City, Hacksaw Gaming, Red Tiger Gaming, and Push Gaming. Other notable providers include Betsoft, BGaming, Relax Gaming, Quickspin, Wazdan, Habanero, Evoplay, and Spinomenal. This extensive selection ensures we offer everything from classic slots and table games to cutting-edge video slots with unique mechanics. Our Evolution Gaming partnership provides a premium live dealer experience with real-time blackjack, roulette, baccarat, and game shows. With regular additions from these top-tier providers, our game library is constantly growing and evolving to bring you the latest and greatest in online casino entertainment.

Yes, Cashed Casino is fully optimized for mobile play across all devices. Our mobile-responsive website automatically adapts to your screen size, whether you're using an iPhone, Android smartphone, iPad, or tablet. There's no need to download a separate app—simply visit our website through your mobile browser to access your account, make deposits and withdrawals, claim bonuses, and play games on the go. All our games from providers like Pragmatic Play, Evolution Gaming, and Play'n GO are developed with HTML5 technology, ensuring smooth performance on mobile devices with touch-friendly controls. The mobile experience retains all the features of the desktop version, including live dealer games, customer support access, and account management tools. The mobile platform is designed to provide seamless gameplay even on slower connections, with quick loading times and minimal battery consumption.

The verification (KYC) process at Cashed Casino is a standard security procedure required by our licensing authorities to prevent fraud and ensure responsible gambling. You'll need to complete verification before your first withdrawal or when reaching certain deposit thresholds. To verify your account, you'll need to submit: 1) Proof of identity (passport, driver's license, or ID card), 2) Proof of address (utility bill, bank statement, or official government letter issued within the last 3 months), and 3) Proof of payment method (photo of your credit/debit card showing the last 4 digits, or screenshot of your e-wallet account). You can upload these documents directly through your account's 'Verification' section. Our team typically reviews submissions within 24 hours. Once verified, you won't need to repeat this process unless you add new payment methods or update your personal information. All documents are handled with strict confidentiality and protected by advanced encryption.

Cashed Casino is committed to promoting responsible gambling through various tools and resources. We offer self-imposed deposit limits that allow you to control your spending on a daily, weekly, or monthly basis. You can also set session time limits, wager limits, and loss limits through your account settings. For players who need a break, we provide self-exclusion options ranging from short cooling-off periods (24 hours to 6 weeks) to longer exclusions (6 months to permanent). Our reality check feature sends periodic notifications during gameplay to help you track time spent gambling. We also provide a self-assessment test to help identify potential problem gambling behaviors. All accounts must verify age to prevent underage gambling, and we train our staff to recognize signs of problem gambling and provide appropriate support. We partner with organizations like GamCare and Gambling Therapy, with links to these resources available on our website. Remember, gambling should always be for entertainment, not as a source of income or to recover losses.

Cashed Casino accepts a variety of currencies to accommodate players from different regions. You can play using traditional currencies including USD (US Dollar), EUR (Euro), CAD (Canadian Dollar), AUD (Australian Dollar), NZD (New Zealand Dollar), and BRL (Brazilian Real). For cryptocurrency enthusiasts, we accept Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), and Tether (USDT). When you create your account, you'll select your preferred currency, which will be the default for all transactions and gameplay. Please note that once you've chosen a currency for your account, it cannot be changed later. If you deposit using a different currency than your account currency, a conversion will take place at the current exchange rate, which may include a small conversion fee from the payment processor. Having multiple currency options allows you to play in your local currency, avoiding unnecessary conversion fees from your bank or payment provider.

Cashed Casino offers reliable customer support to address any questions or concerns you might have. The most direct way to reach our support team is via email at support@cashed.com. Our support agents typically respond within 24 hours, though we strive for much faster response times during peak hours. When contacting support, it helps to include your username and specific details about your query to receive the most accurate assistance. While we currently don't offer live chat or phone support, our comprehensive FAQ section covers most common questions and can provide immediate answers to many inquiries. Our support team is trained to handle a wide range of issues, from account verification and deposit assistance to technical problems and bonus inquiries. We're committed to resolving all player concerns promptly and professionally. For urgent matters related to responsible gambling, please indicate this in your email subject line for priority handling.

Currently, Cashed Casino doesn't offer standing no deposit bonus codes as part of our regular promotions. However, we occasionally release special no deposit bonuses through our newsletter, SMS campaigns, and for special events or holidays. To stay informed about these limited-time offers, we recommend subscribing to our newsletter when creating your account and keeping your contact information up to date. Additionally, we sometimes provide exclusive no deposit bonuses to loyal players as part of our Diamond Club loyalty program, particularly for members in the higher tiers (Platinum, Diamond, and Black Diamond). When no deposit bonuses are available, they typically come with specific wagering requirements and maximum cashout limits that differ from our standard deposit bonuses. Always read the full terms and conditions of any bonus code before using it. For the most current promotions, check our 'Promotions' page regularly or contact customer support at support@cashed.com.

Cashed Casino offers an extensive library of over 3,000 games across multiple categories. Our slot selection features classic 3-reel slots, video slots with innovative bonus features, and progressive jackpot games with life-changing prizes. Popular titles include games from Pragmatic Play, Play'n GO, and NetEnt. Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker, with both standard and high-limit tables available. Our Evolution Gaming-powered live casino brings the authentic casino experience to your screen with professional dealers hosting games in real-time, including game shows like Crazy Time and Monopoly Live. We also offer specialty games like bingo, keno, and scratch cards for quick-play options. Video poker fans will find dozens of variations, including Jacks or Better and Deuces Wild. Our game collection is regularly updated with new releases, ensuring there's always something fresh to try. All games can be filtered by provider, type, popularity, or using our search function to quickly find your favorites.